Case Study
Customs Brokerage Costs Simplified

Hardline Doors

Hardline Doors is a preferred door supplier to both residential and commercial properties in Canada. They also provide after market parts and service -offering an all in one solution.

The Need

Operation manager Gene, came to us with a vision for improving efficiencies and costs related to their imports. His goal was to reduce customs clearance costs, while finding a more efficient way to manage imports. Gene realized that the customs brokerage fees were eating a big chunk of the margins on their parts and door products.

How We Helped

With Gene’s challenges in mind, we worked together to reduce customs clearance costs with our flat customs brokerage fees. We then refined them over the course of a few months to ensure that the processes made sense for the business. Gene was paying well over $125 per shipment in just customs brokerage fees. Upon auditing previous customs clearance invoices, we came across excessive customs brokerage charges. One example being a clearance fee of $125 for a part valued at $ 80.00.

The Result

Hardline is now saving well over $3,000 a month in customs clearance fees. They rely on Bay City Customs Brokers exclusively for all of their customs clearance needs.

By introducing Hardline to our flat customs brokerage fees, Hardline had immediate savings on their customs clearance costs, as well as streamlined cost analysis.

While we were in the process of setting up Hardline’s importing processes, we were also able to assist them in stick-handling import compliance and consolidating parts shipments.

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